We are proud to announce that Scotmid, a leading Scottish convenience retailer, has chosen Pan Oston and 4POS to spearhead their in-store digital transformation. This significant initiative aims to modernise and enhance Scotmid’s existing self-service kiosk infrastructure, ensuring a seamless and efficient shopping experience for its customers.
Following a multi-million-pound investment, Scotmid is introducing state-of-the-art hardware and software upgrades, including new tills, printers, scanners, customer screens, and assisted checkouts. These enhancements are designed to facilitate faster transactions and provide greater convenience and flexibility at the checkout.
The new self-service kiosk infrastructure will not only optimise store layouts but also improve overall store flow, enhancing the customer experience. This transformation is part of Scotmid’s broader strategy to meet evolving customer preferences and provide a modern shopping environment.
Pan Oston and 4POS, with over 50 years of combined industry experience, are renowned for delivering reliable, high-performing retail technology solutions. Our Swiss-Dutch design and engineering approach ensures that each solution is tailored to the specific needs of our clients, with a strong focus on the customer journey.
Ralf Hovenga, CEO at Pan Oston Holding, expressed his enthusiasm: “We are delighted to add Scotmid to our portfolio of businesses adopting this technology into their stores. From experience, we know it makes a positive impact on the way people shop and provides several efficiencies for staff, giving them more time to focus on customers.”
According to Margaret Anne Clark, Chief Operating Officer (Services) at Scotmid, “Digital transformation continues to play a pivotal role in the evolution of the retail industry. We’re excited to be launching this major programme of enhancements for the benefit of our store colleagues and customers, to create a seamless, efficient, and modern shopping experience.”
The digital transformation programme is scheduled for completion in late 2025, with all Scotmid stores set to benefit from these modernized self-checkout solutions.
Read the complete article: Retail Times
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